Alamo Rent A Car at 2501 North Hollywood Way Ste 4, Burbank, California.

Rented an SUV for a family road trip. By far found Alamo to have the best price in our area. We pre-paid the full rental to get the lowest price. Service on pick up was fast, friendly and efficient.
However we were disappointed to find once we left that they had added additional $200 deposit charge on our card. The agent never mentioned it while we where at the desk. We called Alamo but could only get their national office, not the local one where we rented and all they said was that it was a customary charge for all rentals and we'd get a credit once we returned the car. Well, that was not the point. We were upset the agent did not say a word about it as we checked out. However, when we did return the car, we mentioned it to the agent handling the return who happened to be the manager of that office. He apologized and immediately took steps to correct the situation by not only issuing the $200 deposit credit but also credited another $200 to our card for the inconvenience. That is good service. A 4 star for the initial slip up but we will definitely rent from Alamo again.